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The Grand Difference
Just some of the ways we make you happy.
Making you happy isn’t just what we say at Grand Home Furnishings, it’s what we do. Everyone on our staff is thoroughly trained to help you through every stage of furnishing your home. They will make sure you’re happy before, during and after the sale. From selecting the right pieces, to finding the right financing, to delivery, our goal is a completely satisfied and happy customer.
30 Day Risk Free
When we say we want you to be happy, we mean it. That’s why we guarantee your total satisfaction with your purchase. If, within 30 days, you are not completely happy, we will exchange it or provide a full refund with no restocking fee. Some exclusions.1 Mattresses and mattress accessories excluded.
Lowest Price Guarantee
Getting the lowest price makes everybody happy. So, we guarantee that nobody will beat Grand’s prices. If you find an identical item in stock at any other retail store in our trading area (100 mile radius) for less than our price, and if it’s within 30 days of your purchase, Grand will happily refund 110% of the difference.2
125% Mattress Guarantee
We’re confident you won’t find a lower price on mattresses. Why? Grand Home Furnishings is the area’s largest mattress dealer. More people buy their mattress sets from us than any other dealer. So, again, if you find the same mattress set in stock for less elsewhere within 30 days of your purchase, Grand will happily refund 125% of the difference. Just to make you happy.2
Professional Design Consultants
Our sales team is not just salespeople they are your personal design consultants. Let them help you find that perfect piece for your home. They are top-notch when it comes to making our customers happy before, during and after the sale. Each design consultant receives an extensive education including factory training and tours.
Convenient Financing Options
If paying over time makes you happy, we will gladly finance your purchase. From a Grand Credit Card to low monthly payment plans to layaway we have options for great and not so perfect credit.
Delivery Options
Offering 2 options. FREE door delivery on a $199 purchase to outside your front door without setup or in-home service. Premium in-home delivery for $149.95 includes setup and in-home placement. We deliver anywhere within a 100 mile radius around your Grand store. Not available at Outlets and Clearance Departments.3
Free Mattress & Lift Chair Delivery
Grand provides free delivery on mattress sets $697 or more and lift chairs $999 or more. We will remove your old mattress and as a bonus, any furniture bought the same day is delivered along with your mattress set or lift chair for free!
Expert Delivery
Our delivery drivers are trained to make you happy – with the best delivery experience possible. They will confirm the delivery date in advance and they’ll call you on the day of the delivery with an estimated delivery time. Once at your house they will place your new furniture where you want it and do it with a smile!
The Best Brand Names
Whether you have a small budget or are looking for something that will last for generations, you will find it at Grand Home Furnishings. We carry some of the best brands: from La-Z-Boy and Kincaid to Sealy and Serta – and everything in between. With our long-standing, good relationships with these brands, we’re able to negotiate the best prices on the best brands and pass the savings on to you.
Special Order Program
We are happy to provide a special order service to meet your specific needs. With our special order program on many brands you can pick the fabric, finish, pillows, trim and more! Create the perfect piece to make you happy! We will provide you with an estimated delivery date and do our best to keep you posted on your order status. Please note: because your merchandise is being made to your unique specifications, delays may occur.
1 Special orders, discontinued, and damaged merchandise are excluded from this guarantee. Mattresses, adjustable bases, pillows, mattress protectors/covers, and bed sheets are excluded from guarantee. See details here.
2 Special order merchandise does not apply. Verifiable confirmation required.
3 $149.95 Premium delivery. (Not available all markets.) Free door delivery on $199 minimum purchase. Delivery to anywhere within a 100 mile radius around your Grand store. Not available for Roanoke Outlet. Additional charges may apply for deliveries to destinations over 100 miles, to the metropolitan Washington, DC area ($249.95 total) and Richmond, VA areas ($199.95 total). Not available Sunday or Monday.
