- Living Room
- Dining Room
- Home Office
Everything we do at Grand is done with one thing in mind – making you happy. We want you to be happy before, during and long after the sale. Customer service isn’t just a department, it’s a way of life for us. Any time you have a question please feel free to call or email us.
Customer Service: (866) 472-6343
Contact Your Local Store
Monday through Friday 8am to 5pm
Saturday 8:30am to 4pm
Platinum Protection Plan: (800) 732-5856
Synchrony: (800) 333-1071 (purchases after Jan. 6, 2020)
Wells Fargo: (800) 869-3557 (purchases before Jan. 6, 2020)
Special orders are just that… special. And, because your furnishings are being made to your own style and unique specifications, delays may occur. So, the estimated delivery date isn’t guaranteed. We will do our best to keep on top of your furniture’s progress and keep you posted on your order status, should anything change. If you have any questions regarding the delivery status you can contact your store or the customer service department. If your furniture has already arrived at our warehouse, they will schedule your delivery.
Grand Home Furnishings stores are open every day except Wednesday. You can find out individual store hours on the location page.
The warranties vary depending on the bedding manufacturer. For Tempur-Pedic warranty issues, simply call them directly at 1-800-821-6621. For all other mattress brands, just contact our customer service department at 1-866-472-6343 and we’ll be happy to help.
We strive to make our customers happy before, during and, especially after the sale. Sometimes even the best quality furniture can break or malfunction. Grand Home Furnishings offers a 1-Year Furniture Guarantee. If in one year you find an issue or defect with your furniture contact our customer service department and we will send out a qualified Grand service technician to your home to check out the problem. Often, they can fix it right there in your home.
Please call them first before attempting to clean/repair it yourself. You must file a claim on a mattress within 5 days of noticing damage and furniture within 30 days of noticing damage.
If you have the Platinum Protection Plan, simply call 1-800-732-5856 when you notice your damage or stain. Your plan was registered at the time of purchase so all you have to provide is your name, phone or contact number and the agent can locate your records and take steps to resolve your claim promptly. You may also start the claim at their website.
No, that is not us. Grand Home Furnishings is located throughout western Virginia, eastern Tennessee and in south eastern West Virginia. We are not affiliated with the Grand Furniture located in the Tidewater Area of Virginia.